You may come across various issues when using the Wyze Cam. For example, you may encounter a problem whereby the camera gives you a “network is not stable” alert, gets stuck on the same screen while trying to acquire a video, or the screen pauses and times out.
When your Wyze Cam is not working, you have to troubleshoot the source of the issue in order to apply the correct solution. In other cases, the best option is to factory reset the device to delete all the settings.
Some issues with the Wyze Camera do not require you to format the device. For example, if the camera cannot connect to the live stream, you can fix it by disconnecting it from the Wi-Fi network, power-cycling the device, and reconnecting it to the network.
Also, a solution to your problem would be to update the Wyze Cam firmware.
Why reset a Wyze Cam?
You may want to reset a Wyze Cam because you have a problem that you cannot pinpoint or fix.
It can be frustrating to go through all the troubleshooting steps without much luck to figure out why your camera is not responding, not connecting to the network, or not recording events.
A reset will help to restore the device to its original system state. It erases all of the information you stored on the camera, including settings, applications, software, and more.
You can perform a factory reset as a troubleshooting step to bring back the device to its previous working status and fix all the issues you encountered.
How to factory reset a Wyze Camera
If you have a Wyze Cam v3, here is how you can reset the device:
- Remove the microSD card inserted into the camera, if any.
- Plug the Wyze Cam into a power outlet.
- Press and hold the setup button on the bottom of the camera for ten seconds.
- The camera will reset.
- Allow the unit to initiate at least 30 seconds (It can take up to five minutes).
- You will see the LED status light changing from Solid Red to Flashing Red.
You can now set up the device anew.
If you have a Wyze Cam v1/v2 or Pan, here is how to reset:
- Remove the microSD card inserted into the camera, if any.
- Plug the Wyze Cam into a power outlet.
- Press and hold the setup button on the bottom of the camera for ten seconds. The camera will reset.
- For Wyze Cam v1, press and hold the setup button for 20 seconds.
- Allow the unit to initiate at least 30 seconds. The initiation will take up to five minutes.
- The LED status light will change from Solid Yellow to Blinking Yellow.
- For Wyze Cam v3, the LED status light will turn red.
You can now set up the device anew.
Is Factory reset not working on a Wyze Camera? Here’s why
You cannot factory reset a Wyze Outdoor Camera. Unlike other Wyze Cam devices, the company designed the Outdoor unit to prevent people from hard resetting it.
This is a security measure put into the system to ensure that the device becomes unusable when stolen. That also means you cannot disconnect it from your Wyze Base Station or account.
If your Wyze Outdoor Camera is experiencing issues, the best way to deal with it is to power-cycle the device. Flip the switch on the back of the camera to power-cycle it.
Wyze Cam Pan won’t reset
If you are unsuccessful in resetting your Wyze Cam Pan, try flashing the device manually. Here is how:
- Download a specific version of Wyze Cam Pan firmware.
- Put the files on the root directory of your MiscroSD card.
- Power off the camera.
- Insert the MicroSD card.
- Hold the setup button and plug in your USB cable.
- Continue holding the button for six seconds until you see a solid blue light.
- Release the button.
- Wait for about five minutes.
- Your camera will reboot.
- The status light will change.
Your camera will function with the original setup.
How to reset a Wyze Camera password
You can reset your Wyze Camera password using the steps below:
- Go to wyze.com on your computer.
- Log in to your account.
- Click on Forgot your password?
- Enter the email address you used to create a Wyze account.
- Click on Retrieve Password.
- Open your email to get the verification code.
- The next step is to copy the code and paste it into the Verification Code field.
- Type your new password in the fields provided.
Click on Set a New Password to complete the reset. You can also use the Wyze app to reset your password.
Conclusion
If your Wyze Camera is not working, the best solution is to factory reset the device. You can use the setup button on the bottom of the camera to reset it.
Understand that you cannot reset the Wyze Camera Outdoor. Instead, you can only power-cycle it if you encounter problems.
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