Fix: Geeni camera won’t scan QR code

When setting up your Geeni camera for the first time, you need a 2.4GHz Wi-Fi network and a mobile device running iOS 8 or higher or Android 4.1 or higher.

You will have to scan a QR code on the phone app to connect during the initial setup. But many users have encountered a problem whereby the Geeni camera won’t scan the QR code. That makes things challenging because the step is crucial to ensuring your app and camera communicate.

Generally, your Geeni camera is not connecting or scanning the QR code because the camera cannot see the full code. Also, you may have trouble scanning because the camera lens is dirty or something is blocking it from reading the QR code.

But many other factors explain why the Geeni camera won’t scan the QR code.

Why your Geeni camera is not scanning the QR code

Some of the reasons why the camview mygeeni QR code is not working include the following:

  • Your phone setting is in dark mode.
  • The QR code is too small for the camera to read its contents.
  • The scanning angle is incorrect.
  • Your device brightness is low.

The camera can also fail to scan if the distance between the camera and the smartphone is too wide.

What to do if the Geeni camera won’t scan the QR code

Geeni camera

You can follow several troubleshooting options to ensure the Geeni camera scans the QR code.

1. Check the lights

The Geeni camera can show a solid red, blinking red, and solid blue light. If it shows a solid red, it is starting up, and you should wait before scanning. Once it is ready to scan, it will show a blinking red light.

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Therefore, the camera is ready to connect, and you should scan the QR code. However, the camera has already connected if you scan but only see a solid blue light.

2. Turn dark mode off

Many people set their devices to dark mode because it reduces the light emitted by device screens. However, the Geeni app displays the QR code in black and white when your phone is in dark mode.

Therefore, go to your phone’s settings and turn off dark mode. Once done, try scanning the QR code and see whether it works.

Alternatively, consider turning off the blue light filter in your device. The filter reduces blue light by adjusting your screen’s natural colour. However, the filter can interfere with the proper reading of the QR code.

3. Adjust phone brightness

If your phone brightness is low, consider adjusting the slider to 100%. When your phone is dark, the camera cannot distinguish between the light and dark modules of the QR code.

Therefore, adjusting the brightness to 100% ensures that all features of the QR code are visible.

4. Enlarge the QR code

The QR code may not scan if all the frames are not fully visible on the phone. Therefore, check to ensure your phone screen can capture all four corners.

Alternatively, take a screenshot of the QR code and enlarge it. After enlarging, try scanning. You can also print the QR code on paper and scan it.

5. Reset the Geeni camera

Geeni camera
Blue light on the Geeni camera

If the Geeni camera won’t scan the QR code, consider resetting it and starting fresh. Generally, when the camera does not blink a red light, it is not ready to scan.

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Therefore, if it sticks to the solid red light, use the reset pin to press the Reset Button at the back of the device for several seconds until the camera starts to beep. After the beeping, wait for the red light to blink, indicating it is time to scan the code.

6. Adjust the distance between the camera and the phone

When scanning the QR code, holding your phone too close or far away may not offer the best results.

Therefore, hold the phone about one foot away from the camera. Then, slowly move towards the QR code and wait for it to scan.

7. Clean the phone’s lens

Your phone’s camera has a lens that can pick up dust and smudges. That may affect the QR code image clarity.

Therefore, consider wiping the lens using a soft cloth and try again.

Phone camera

8. Setup the camera without the QR code

You can set up the Geeni camera without the QR code as follows:

  • Log in to the Geeni App.
  • Plug in the Geeni camera.
  • Make sure the indicator light is blinking red.
  • Click the plus (+) sign to add your device.
  • Select Video Camera.
  • Select the camera’s model number.
  • Enter your Wi-Fi network and password.
  • The Geeni app will connect to your device.
  • The camera will beep, blink Red, and then turn solid Blue.

The connection should go through. If it fails, consider resetting your camera and trying again.

How do you scan a QR code on a Geeni camera?

When doing the Geeni camera setup, you must scan the QR code first. Here is what to do:

  • Download the Geeni app from App Store or Google Play.
  • Open the app and register an account using a mobile number or email.
  • Go to your email or SMS and get the verification code.
  • Create a password and confirm.
  • Log in to the App.
  • Plug in the device.
  • Make sure the indicator light on the device is blinking red.
  • Go back to the app and click the plus (+) sign.
  • Select Video Camera.
  • Select your camera model number.
  • Choose QR Code in the top corner.
  • Click Next.
  • Enter your Wi-Fi details.
  • Scan the QR Code with the camera.
  • If the camera beeps, press the option. I heard the beep.

The app will add your camera and give you access and control.

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Your Geeni camera is not scanning because of different reasons. For example, the lens is dirty, the distance between the camera and the app is too wide or too narrow, and the QR code is too small.

You can try different fixes, like taking a screenshot of the QR code and enlarging it to scan. Alternatively, clean the camera lens, adjust your phone’s brightness, or turn off dark mode and a blue light filter.

If that does not work, reset the Geeni camera or connect without scanning the QR code.


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