Why Ezviz camera is not scanning QR code and how to fix

Are you experiencing challenges when scanning a QR code on an Ezviz camera? Look no further, as we have compiled a collection of possible solutions to help fix this problem.

The article below explains a step-by-step guide detailing how to set up the Ezviz app and set up your camera correctly.

If the Ezviz app or the camera is not functioning properly, you will find that your camera doesn’t scan QR codes as expected.

It is also important to ensure that the Wi-Fi connection or the router is working correctly so your camera can function as required. If the problem persists, consider resetting your camera and make sure the device is in setup or ready mode.

Then use the Ezviz mobile app for your camera Wi-Fi configuration. Below are the basic indicators that you can use to check the status of your Ezviz camera;

Ezviz Wi-Fi camera LED Indicator lights and what they mean

  • Solid Red: The camera is starting up.
  • Slow-flashing Red: The Wi-Fi connection has failed.
  • Fast-flashing Red: A camera exception, i.e. error with a Micro SD card.
  • Solid Blue: The video is being viewed on the Ezviz app.
  • Slow-flashing Blue: The camera is running correctly.
  • Fast-flashing Blue. The camera is ready for a Wi-Fi connection.
Wi-Fi connection
Image by: Flickr/Lise-Laure Gossye

Ezviz ethernet camera LED indicators with meaning

  • Solid Red: The camera is starting up.
  • Slow-flashing Red: The Network connection has failed.
  • Fast-flashing Red: A camera exception, i.e. error with a Micro SD card.
  • Solid Blue: The Video is being viewed on the Ezviz app.
  • Slow-flashing Blue: The camera is running correctly.

There are two ways to access your Ezviz QR code;

  1. Locate the QR printed on your camera label.
  2. Find the QR printed on the user manual.

When you add your camera to the Ezviz app, you are provided with an option to save the QR code of your camera.

If you decide to save this QR code, you can always find it in the photo gallery of your mobile phone.

How to get the Ezviz app?

The following guide outlines the steps you need to follow to get the Ezviz app;

  1. Ensure your mobile phone is connected to the Wi-Fi using a 2.4GHz network.
  2. Head to Google Play or App Store and search for “Ezviz”.
  3. Download and then install the Ezviz app.
  4. Open the Ezviz app and register your user account

Ezviz app

How to set up your Ezviz camera

To set up your camera, follow these steps;

  1. Turn on the camera.
  2. Sign in to your Ezviz app account.
  3. Connect the camera to your internet.
  4. Add the camera to your Ezviz account.

How to scan a QR code on an Ezviz camera?

  1. Open the Ezviz app and sign in to your account.
  2. On your Home screen, tap the “+” icon in the top-right corner. This will take you to the Scan QR Code interface.
  3. Scan the QR code on the body of your camera (a device sticker located at the bottom or back) or on the Quick Start Guide cover. You can also manually enter the serial number of your camera.
  4. Follow the wizard to add your camera device to the Ezviz account.

Ezviz camera

Activating the Ezviz Video and Picture encryption function

To get an Ezviz camera to recognize QR codes, you will need to enable the Video and Picture encryption function.

A verification code is required before you can view the live videos, alarm pictures and record files. The Ezviz camera verification code is marked on the bottom or back of your camera device.

Enabling this encryption feature is as follows;

  1. On your Ezviz app, go to the My Device interface.
  2. Tap on the picture of the device you want to enter the Device Information.
  3. Tap the button on the right side of the Video and Picture Encryption.
  4. You will get the Ezviz verification code in your email; enter it on the pop-up screen.
  5. Tap OK to enable encryption.

How to unlock your Ezviz account?

If your account is locked, you will have to wait for about 20 minutes and then do as follows;

  1. Click the Forgot Password on the login page of the Ezviz mobile app.
  2. Enter your phone number, email address or username that you used to register your account.
  3. You will receive a 4-digit Ezviz verification code that you will use to complete your password recovery.

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