INQMEGA camera troubleshooting: the complete guide

CCTV cameras are a great way of protecting your home and business premises from intruders. There are several brands of these cameras on the market, with the INQMEGA brand being one of the top ones.

However, CCTV cameras, like any other device are prone to issues and INQMEGA is not spared. While it is an excellent surveillance tool to have in your home, you might find yourself experiencing some problems. For example, going on and off every time, failing to connect to Wi-Fi, and more.

But worry not! While these issues might be troubling where your security is concerned, they are easily fixed. In this article, we take a look at some of the common INQMEGA camera issues as well as top solutions on how to fix them.

Common INQMEGA camera problems

These are some of the issues that may affect your INQMEGA camera:

  1. INQMEGA camera is not connecting to Wi-Fi network
  2. The camera keeps going offline
  3. The camera won’t connect to remote devices
  4. CCTV camera keeps disconnecting from Wi-Fi
  5. CCTV camera is not detected by Wi-Fi network

These issues can be brought about by many things such as poor internet connection, faulty connections, faulty camera antenna, etc. Below, we will take a look at each problem, possible causes, and how to fix them.

INQMEGA camera fails to connect to Wi-Fi

INQMEGA CCTV cameras are wireless, meaning that they don’t require messy cable connections. However, the wireless function might also fail, causing you a lot of stress. If your camera is not connecting to Wi-Fi, there are several solutions you can try to fix the issue.

1. Make sure you have entered the right password

First, you need to check if you have entered the right Wi-Fi password. Wrong login information is one of the top causes of connection issues with Wi-Fi CCTV cameras.

If your password is correct, the next troubleshooting step is to check on your Wi-Fi network settings, specifically the network frequency. INQMEGA cameras only work with 2.4GHz Wi-Fi networks. Therefore, if you are using another network, for example, 5.0GHz Wi-Fi, the camera will not connect.

2. Reset the camera

Temporary issues with the camera software or even a wrong INQMEGA camera setup can also cause connection issues. In this case, resetting the camera and starting the setup again can help fix the issue.

So, how do you reset the INQMEGA camera? Just press and hold the camera reset button for a few seconds (about 5 or 6 seconds). You might need to use something sharp such as a pin or needle to press the button.

Once the reset is complete, an audio notification will alert you and you can try connecting to the Wi-Fi again.

INQMEGA security camera keeps going offline

Does your CCTV camera keep going offline? Don’t worry! This is a common issue that affects many cameras, but can also be easily fixed. But first, you will need to troubleshoot to figure out what is causing the problem.

1. Check on the internet connection

One of the first things to check on when your camera keeps going offline is the network connectivity. Since INQMEGA cameras are wireless, any interruptions in the connection will cause them to go dark.

For example, if the Wi-Fi network you are using is slow and/or unreliable, you are likely to experience constant interruptions.

2. Confirm there is no IP address conflict

If the connection is not the issue, then the problem might be stemming out of IP address conflict. When you connect your camera to your Wi-Fi network, it is assigned an IP address.

In the event another device is assigned the same address, a conflict will occur. In such a case, one or both devices will lose access to the network – thus the reason your camera could be going off.

CCTV camera keeps disconnecting from Wi-Fi

INQMEGA apps
Image: INQMEGA

Another common issue with INQMEGA cameras is where they connect with the Wi-Fi network but keep on disconnecting. This can be quite frustrating, but thankfully, there is a way to fix it.

1. Make sure there is no Wi-Fi signal interference

Wi-Fi signal interference can cause your camera to disconnect from the network. This can occur:

  • If the camera is too far from the router
  • If something is blocking the signal. These could be walls, floors, wooden surfaces, etc.
  • If there is signal interference with another electronic device. It can occur if there are too many electronic devices operating on the 2.4GHz wireless frequency

So, before trying anything else, make sure that the Wi-Fi signal is strong and reaching your camera.

2. Check on the power connections

Your camera needs to be powered for it to function. Therefore, if there are issues with the power, for example, faulty electrical outlet or cables, it will experience interruptions.

These interruptions can not only cause it to disconnect from Wi-Fi but can also damage the camera. Therefore, you need to make sure that there are no power issues.

INQMEGA camera is not detected by Wi-Fi network

Another problem that you might experience with the INQMEGA camera is the failure to be detected by a Wi-Fi network. When this happens, you are unable to complete setting up your camera. So, what can you do to fix this?

1. Make sure the camera antennas are connected

INQMEGA comes with camera antennas that boost the wireless signal, thus ensuring a smooth and uninterrupted connection. If the antennas are not connected, the signal reaching the router will be too weak, causing your camera not to be detected.

Your camera’s antenna can also be affected by other issues. For example, if they are blocked or too far away from the router. Therefore, you need to make sure that they (and the camera) are close enough to the Wi-Fi router, and there is a clear line of sight.

2. Update the camera firmware

For your camera to function optimally, the firmware must be up-to-date. If not, the camera might experience glitches that cause problems when connecting to the internet.

So, how do you perform the INQMEGA camera firmware update? It’s simple! You just need to download and install the INQMEGA camera app for your phone. Once installed a pop-up notification will appear if there any new versions of the firmware. Simply tap on the update version to download and install the update.

3. Reboot the camera

Are you still having issues connecting your camera to a Wi-Fi network? A reboot might fix the issue. There are two ways to reboot the INQMEGA camera: remotely on the app or through the hard reset button.

For the remote reboot, simply go to settings on the camera app (with the camera already connected to your phone locally) and choose reboot. For the manual reboot, press the hard reset button until you get a “reset successful” audio notification.

Wrapping up

A malfunctioning security camera creates a blind spot in your security system. However, it does not always necessitate the need to call a technician.

If you are having issues with your INQMEGA camera, the above troubleshooting guide and solutions can help you fix it. However, should the problem persist, you should get in touch with INQMEGA customer support for additional troubleshooting and guidance.

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