The Wansview camera outshines many surveillance cameras today because of its high image quality, motion detection, and night vision capabilities.
For the camera to work, you need to connect it to a Wi-Fi network and ensure that you have excellent internet.
But sometimes when connecting your camera to a Wi-Fi network, you will get the error “camera is not connecting.”
Several factors explain why your Wansview camera won’t connect and show images. For example, you have positioned your camera far away from the router or you are using the wrong bandwidth.
Other issues include; you have not connected the power adapter to the camera or you’ve forgotten your username and password.
With these Wansview camera troubleshooting tips, you will get to understand the source of the issue and how you can fix it.
1. Check your Wi-Fi coverage
When the distance from your source of Wi-Fi to the camera is too large, there will be a coverage issue. Routers are designed to broadcast for a limited distance meaning that you cannot connect any device that is positioned beyond the distance your router broadcasts.
For most users, this issue occurs after moving the Wansview camera to a different location.
To fix it, try the following:
- Ensure that you have connected the camera to Wi-Fi.
- Check the distance from the router to the camera. The distance of the indoor camera should be within 30 feet, and the outdoor camera should be within 50 feet.
When you notice that your Wansview camera is offline, it could also be that you have moved it to a new network. In that case, you have to set up the camera again by following the user manual.
2. Check your bandwidth
Bandwidth issues occur when you try to connect the Wansview camera to Wi-Fi through a 5GHz network band. Generally, the Wansview camera only connects to a 2.4GHz network.
If the bandwidth is not compatible, you will have connection issues.
Therefore, connect your camera to a 2.4Ghz Wi-Fi network and place it within three feet of the router during setup. Also, if you use a dual-band router, check that your 2.4GHz Wi-Fi name is different from the 5GHz one.
3. Check your username and password
In most cases, connection issues happen during the initial setup. Therefore, when setting up the camera for the first time, use admin as the username and 123456 as the default login password.
You can change the login credentials later by navigating to Settings > Advanced Setting > User Setting/Management > Administrator.
At this point, edit the username and password and save the settings. Then, use the Wansview cloud app to access the settings on your phone.
4. Plug the camera into the power supply
Your Wansview camera can fail to connect if you have not plugged it into a power supply. The problem is common with the outdoor security camera.
Generally, the Wansview outdoor security camera must remain plugged into a power supply throughout its operation.
You can only remove it from a power supply if you connect via Ethernet or Wi-Fi.
5. Check your Wansview app permissions
Most users encounter an issue whereby they cannot access their Wansview camera when they go outside. Interestingly, this happens even when the camera and phone are connected to the same network.
You can troubleshoot this issue in different ways:
- When using cellular data to view the camera, ensure that the Wansview app has data usage permission on your phone. Go to your phone’s Settings – App Management – Wansview App – Cellular Data Permission and update the permissions.
- If your phone uses 4G data and the camera is not online, it could be due to issues with your router. In other words, the router’s firewall prevents an external network from accessing your camera. Therefore, turn off your router’s firewall to connect.
You will also encounter an issue whereby the camera is online when your phone uses 4G data. But your phone and computer are connecting to your Wi-Fi, denying you access to the camera.
So again, the issue is the network your phone or computer is trying to connect.
6. Reset the Wansview camera
If the above steps fail, reset the camera as follows.
- Push the reset button for about 3-5 seconds.
- Check to see the blue light.
Set up your camera again after the reset.
If your Wansview camera is not connecting, ensure you have connected it to a Wi-Fi network. If not, keep the router within 50 feet of the outdoor camera or 30 feet of the indoor camera.
Another solution is to plug the camera into a power supply and check to ensure you have entered the correct login credentials. If everything fails, reset the Wansview camera.