Sam’s Club Scan & Go app is not working? The fix

Do you use Sam’s Club Scan & Go shopping feature?

You can now pick what you need at Sam’s Club, scan them, and pay as you go.

The feature is a contactless payment solution, allowing you to shop easily without queuing at the checkout line.

Unfortunately, from time to time, you will find that the Scan & Go app is not working, which can be pretty frustrating.

You can experience several problems when shopping with Sam’s Club scan and Go.

The most common ones include issues with signing in, scanning items, checking out, and making payments, among others.

Here is a detailed look at some of these problems, what causes them, and how you can fix them.

Common Scan and Go app issues

These are some of the most common errors and issues you might encounter when using the Sam’s Club Scan & Go app:

  1. The Scan & Go app won’t sign in
  2. Sam’s Club Scan & Go won’t scan items
  3. The app won’t check out
  4. Sam’s Club Scan & Go won’t accept my credit card
  5. Scan & Go app is adding unscanned items to the cart

These problems can be caused by several reasons, including network issues, out-of-date apps, app glitches, server-side issues, etc.

Scan & Go is not working: How to fix the most common problems

Below is a look at each of the errors you are likely to encounter and solutions on how to fix them:

The scan & Go app won’t sign in

One of the first issues you will likely encounter is a sign-in error, where you cannot log into your Sam’s Club Scan & Go app.

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The issue can be due to several problems such as:

1. Incorrect sign-in information or forgotten password

One of the most common causes of sign errors is entering incorrect information. In this case, you should recheck your email and password and pay extra attention to case letters.

If you have forgotten your password, you can easily use the “forgot password” link on the sign-in page to reset it.

Alternatively, you can sign by scanning your Sam’s Club card or entering your membership number manually.

Sam's Club Scan & Go app
Image by: Sam’s Club

2. Sam’s club membership issues

Membership issues are another common reason for sign-in errors. They include expired or inactive membership.

You will also be unable to use the Scan & Go app if you are not a member or using a guest membership.

The good thing with membership is that you can easily resolve the issue. First, go to and renew your account. If not, register anew to start using the service.

Sam’s Club Scan & Go won’t scan items

Another common problem with the Sam’s Club Scan & Go app occurs when purchasing items. Several users have reported instances where they cannot scan items, instead getting a “something went wrong” error.

Scanning issues can be caused by several problems such as:

1. Network issues or server outages

You will be unable to scan items at Sam’s Club if your internet connection is not working or unstable. However, most Sam’s Club locations have reliable Wi-Fi, so you can try switching to that and scanning again.

Another issue is server outages, which make the Scan & Go app unavailable. When this happens, you can either wait out the issue for a few minutes or check out manually at the register.

2. Out-of-date app

Another reason you might have trouble scanning items at Sam’s Club is that your app is not up-to-date.

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Usually, an update screen will pop up on your app when this happens. To resolve the issue, download and install the latest update and try using the app again.

Sam’s Club app won’t check out

You will likely experience issues with the checkout feature when using Sam’s Club Scan & Go.

One of the main reasons for checkout errors is a server outage. Usually, the outage resolves after a few minutes. If not, you can check out manually at the register.

A checkout error can also occur due to glitches with the app, especially if your app is outdated. In this case, Scan & Go payment feature isn’t working completely.

Therefore, first, ensure that it is updated to the latest version. Then, if Sam’s Club Scan & Go still doesn’t allow you to check out, exit the app, reboot your phone, and try again.

If you are still experiencing issues, log out of the Scan & Go app, you should then delete the app and re-install the latest version.

In the worst possible case that this does not work, you can check out at the register and then contact Sam’s Club customer care for assistance.

Sam’s Club Scan & Go won’t accept my credit card

EBT card
Image: connectebt

Payment issues are another common problem that Sam’s Club members can experience when using the Scan & Go feature.

As usual, server outages are one of the top reasons you might have an issue making a payment. Your app could also be glitching due to a bug or being outdated.

However, there are also cases where the Scan & Go feature refuses to accept your payment option, for example, your credit or debit card.

This can occur if there is an issue with one of your cards, for example, not enough balance or hold in the bank. It could also be caused by a glitch affecting your app.

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To fix the payment issue, you can try exiting the app, rebooting your phone, and trying to make the payment again.

Clearing the cache data before rebooting can also help remove any corrupted cache files that could be causing your app to glitch.

However, if this does not work, you should select another payment option such as a gift card, Sam’s cash balance, and EBT card, among others.

The pickup feature is not working

Sam’s Club issues are not only limited to in-store purchases; sometimes, online purchases are affected too.

For example, some customers have complained about not being able to place pickup orders through the Sam’s Club app.

Usually, this is due to a glitch with the app, poor internet connection, and server outages.

If the issue is the network, switch to a more robust Wi-Fi or use your mobile broadband connection. You can wait out the issue for the server outage, but contact Sam’s Club customer care if the app is down for too long.

If the app is glitching, you can first try exiting and clearing the cache. Restarting the phone can also help remove some temporary glitches.

If this does not work, you can delete the app, redownload it, and try again.


Is Scan & Go not working? The above are some of the most common issues you might encounter when using the Sam’s Club Scan & Go app.

Fortunately, you can fix most of them with the troubleshooting information above.

However, if the issue persists, you can contact Sam’s Club customer care for additional troubleshooting.

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