Amazon app is not working? Here’s the fix

Tim Vickers

The Amazon app is a popular shopping application used by millions of people worldwide. Because of its popularity and constant usage, the app developers constantly push updates to ensure its best performance.

But in the process of updating the app and introducing new features, some users experience random downtimes.

For example, the app stops working when adding a product to the shopping cart. Other users experience an issue whereby the application does not load or update.

When the Amazon app is not working, you need to identify the source of the problem first.

For example, network issues happen because your internet connectivity is low or Amazon is experiencing server issues. If you cannot log in or out, try clearing the app cache and cookies, and try again.

If your app is not updating, delete it from your device and download it afresh.

How to fix an Amazon app that is not working

These are some of the most common issues you may encounter on the Amazon app and how to fix them.

1. CS11 error

Amazon CS11 error

The Amazon CS11 error is synonymous with the iOS app. It occurs even without any input from the user.

When the error occurs, you will be unable to place an order or check your purchase history. Unfortunately, you can do nothing to fix the error CS11 because it is a server issue.

Therefore, you will have to wait until Amazon fixes it. In the meantime, try the following:

  • Update your Amazon app to the latest version
  • Clear the application cache and data, and try again

You can also contact AmazonHelp on Twitter for quick assistance.

2. Amazon app crashes

Amazon app crashes are not common but they can happen anytime. When the app crashes, it disappears from your screen or restarts.

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You can fix this issue using the following steps:

  • Install the latest version of the Amazon app from your application store (iOS or Android)
  • Close the app and restart it
  • Clear app cache and data
  • Uninstall the Amazon app and reinstall it

The app can also crash because of network issues like intermittent or unstable network issues. Reset your network by turning data services off or turning airplane mode on and then off.

The Amazon app
Image: Kasinv

3. Why the Amazon app won’t load

Several reasons can explain why the Amazon app on your phone won’t load. The most common trigger is a network issue, whereby the app cannot connect to the internet or find the app servers.

Other reasons include:

  • Server downtimes
  • Account security issues
  • Incorrect settings
  • Outdated app
  • Random bugs
  • Device memory issues
  • Software glitches

If the application is not loading, you can try to fix the problem by doing the following:

  • Go to the application store and update the app to the latest version
  • Delete and reinstall the app
  • Force-stop the app from the settings
  • Clear the app cache and data
  • Power off your device and then power it back on
  • Check your internet connection to ensure you have a stable network

Another solution you can try is to close all other open applications, including background apps.

4. The cart feature is not working

Shopping cart
Image: freepik

When shopping using the Amazon app, you expect to add your items to the cart. But sometimes, you may encounter an issue whereby clicking or tapping on the Add to Cart button does not work.

Generally, the application has thrown in a lot of cache and data, some of which have become corrupted.

If you are having this problem on your Android device, you need to clear the app cache.

Follow these steps:

  • Go to Settings
  • Go to Apps
  • Select the Amazon App
  • Go to Storage
  • Select Clear Data
  • Select Clear Cache
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Once done, re-launch the Amazon app. You will have to log in to your account again and reset all the settings you had set earlier.

If the above step does not work, consider the following:

  • Check your internet connectivity to ensure you have a stable network
  • Power off your device and then power it back on
  • Update the app to the latest version

If the error occurs because of a server or a system-wide issue, you will have to wait until Amazon technicians fix it.

5. The checkout feature won’t work

The checkout feature on your Amazon app may not be working because:

  • You have not met the minimum order amount of add-on items
  • You have not signed in to your Amazon account
  • You’ve not entered a shipping address
  • Your payment information is not updated or accurate

But while the above issues could be on your end, others can occur because of a device or system-wide problem.

If it is a device issue, do the following:

  • Clear app data and cache
  • Restart your phone
  • Force-stop the app and try again
  • Check your internet connectivity

If the problem is on the part of Amazon, wait until the technicians correct the issue.

6. What to do when the Amazon app won’t update

You may encounter an issue whereby the Amazon app fails to update or download on your device.

In some cases, the error happens when you have recently updated the application store or operating system (especially Android).

Image: Amazon

The best way of fixing this problem is as follows:

Check your internet connection

Updating the Amazon app on your phone requires an active internet connection.

If the speed is low or you are experiencing a connectivity issue, the application store will not download or update the app on your device.

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If you are using mobile data, consider switching to a Wi-Fi network. Also, disable your VPN if you are using one.

Check the space in your device storage

The app can fail to update or download because there is not enough free storage on your device.

Ideally, you require about 10% of free storage space on your device to function well. If the number is low, delete all unnecessary apps and media files and clear data or cache from all apps.

Force-stop the application store

When you force-stop the Amazon app, it will kill the running instance of the application and prevent it from accessing its cached files.

But once you force-stop it, you will also have to clear the app cache and data and then try again.


  • Uninstall the app and download it from the application store.
  • Switch off your phone and then switch it back on.

If you are using Android, the update can fail because of an issue with Google Play Services, Google Services Framework, or Download Manager.

That is because Google Play Store relies on these three applications to work well. The best fix is to clear the cache and data for the three apps from your phone.

Also, ensure you have enabled Download Manager before proceeding.


If your Amazon app is not working, first try to identify the problem. This way, it will be easier to apply the right solution.

With the troubleshooting steps above, you should be able to fix any issues with the app in a few simple steps.

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