Lorex Home app is free and compatible with Android and iOS smartphone devices. It also has a home center with integrated voice control such as Google or Alexa, which you can use to issue commands.

The app lets you see security cameras’ live and recorded videos anytime, anywhere. The Lorex Home app also allows you to change your system settings no matter where you are.

The most common reasons why the Lorex Home app is not working include;

1. An outdated version of the Lorex Home app

Though this is a good development, it can cause issues for users of the older version of the Lorex Home app using.

This may include issues such as the user’s inability to see events despite receiving notifications.

To fix this problem, uninstall the Lorex Home app and reinstall it. To do this, press the Lorex Home app on your device, hold, and click uninstall.

Then head to the App Store or Play Store and choose to install the Lorex Home app. Next, relaunch the app and then log in. If the app is the latest version, it will automatically resolve this problem.

It is advisable to always be on the lookout for the latest version of the Lorex Home app and update. This will ensure you don’t encounter such problems.

2. Using an outdated iOS version

If you use an iOS version older than iOS 14, you will realize that the Lorex Home app is not working with your iPhone. Or sometimes the Lorex Home app shows, “this device is not supported.”

Therefore, you will need to update your iPhone operating system to iOS 14 or later. This should solve the problem. Apple has a detailed guide on updating iPhones and iPads.

Sometimes even after updating your device to iOS 14 or later, you may still be unable to detect and connect to the Lorex Home app.

In this case, launch the app, go to Settings and Enable the Local Network. This automatically makes your Lorex Home app compatible with your iOS device.

3. Network connection failure

A network connection failure is characterized by the Lorex Home app being always offline, even though it still shows a green light on the camera.

The first thing you should do is to confirm that the Lorex camera is well connected to power. You should also ensure that your internet connection is okay. If necessary, you can restart or reboot your modem/router. Then wait for about 5 minutes before you plug it in again.

After turning ON your mobile device and rebooting the router, you can reconnect the device to your Lorex Home app.

Follow these steps:

• Launch the Lorex Home app
• Tap Settings
• Open Wireless Network
• Follow the prompts on your screen to set up the camera

4. Failure to connect to the Lorex Wi-Fi camera

Users of Lorex Wi-Fi cameras on the Lorex Home app can experience several issues while trying to watch live videos.

For example, sometimes you can get error messages such as, “play error, click to refresh,” or it shows “uh, something went wrong.”

In such cases, tap the refresh icon first to reconnect to the camera before advancing to other troubleshooting methods.

If the error alert persists, you can;

1. Force it to close or quit the Lorex Home app. Then, relaunch it and see if the error persists.
2. Uninstall and then reinstall your Lorex Home app.
3. Unplug your router/modem for about 5 minutes, then plug it back. Wait for a few minutes, and then reconnect to your camera again.
4. Ensure there are not too many objects between the router and your device. This can affect the signal quality.

5. Push notifications are not working

Some users find that their Lorex Home app is not sending notifications. This can happen if notifications have, in one way or another, been disabled either on the Lorex and FLIR FX camera or your smartphone.

To solve this issue, ensure that notifications for each camera are enabled on your smartphone. In the case where the notifications are off, you can turn them on by;

1. Launching the FLIR FX application on your device.
2. Press the menu icon just at the camera list display.
3. Tap the notification icon to enable it if it has been disabled.

Also, remember that notifications will be hidden if automatic triggers are not enabled.

To enable automatic triggers;

• Open each camera’s Live View
• Tap Settings Icon
• Select Automatic Triggers
• Enable the triggers and save

If you are still not receiving notifications, consider checking whether notifications are enabled in your phone’s settings.

Also, putting your phone in an Airplane mode or Do Not Disturb can hinder notifications from showing.

6. You’ve forgotten your password

Another important thing is knowing how to reset your Lorex Home app password if you’ve forgotten it and can’t log in.

Just note that changing the Lorex Home account’s password does not necessarily affect the passwords used in your other Lorex devices.

Here is a guide on how you can reset your password;

1. Relaunch the Lorex Home app on your smartphone device.
2. When asked to log in, tap the, Forgot password option. Then enter your email and your new password.
3. Tap on getting the activation code icon.
4. You will then receive an email with the verification code. Enter the code and tap OK.
5. You can now log in with your new password.

We’ve also explained how to reset the Lorex DVR without a password.

You can use these simple steps to troubleshoot on your Lorex Home app. Most of the time, if you follow them, they will work.

If the problem persists and you cannot find a solution outlined above, do not hesitate to contact the Lorex Home App support services. You can also visit the FAQ on the Lorex Home app website to see whether your questions have been answered.

More about security cameras

• Troubleshooting Lorex Cloud app
• Wansview app is not connecting? the fix
• Ring app couldn’t load your location errors? The fix

The post Lorex Home app is not working? How to troubleshoot appeared first on AppDrum.

The Lorex Cloud app (which also goes by the name Flir Cloud app) is an impressive application that allows you to access the live feed of your security cameras from anywhere in the world.

The app is easy to use. It does not involve a complex setup process. Unfortunately, you might find your Lorex or Flir Cloud app is not working from time to time.

There are several issues you might experience with your Lorex Cloud app that may cause it to stop working. They range from network to update issues, login issues, and other errors.

This guide covers the most common of these problems and their troubleshooting tips.

Common Lorex Cloud app is not working problems

Below are some of the most common problems you might experience when using the Lorex or Flir Cloud app:

• The camera feed is not available on the Lorex app
• Can’t log in to the Lorex Cloud app
• Lorex Cloud app keeps crashing
• The Lorex Cloud app is not working on iPhone
• Lorex Cloud app won’t set up

How to fix the Lorex Cloud app is not working issue?

The above problems can be very inconvenient when accessing your camera feed over the Lorex or Flir Cloud app.

Fortunately, there are some troubleshooting tips and solutions you can deploy to fix the issues. Below is a look at them:

1. The camera feed is not available on the Lorex app

One of the most common issues you will likely encounter is where Lorex has failed to connect to the recording device.

The error can present itself as Flir Cloud error 10006 if using the FLIR Cloud App.

If your Lorex or Flir Cloud app has failed to connect to your recording device, you should try the troubleshooting steps below:

• Check that you have a stable internet connection – you should connect both your recording device and phone/computer to the internet
• Update any pending firmware on your recording device – out-of-date firmware can cause connection problems.
• Reboot your recording device and phone or computer – temporary glitches can cause Lorex and Flir Cloud apps not to connect to your recorder. Rebooting them can fix the issue.

If these solutions don’t work, the issue could be with your Lorex or Flir Cloud app. In this case, you should remove it and try re-installing it.

2. Can’t log in to the Lorex Cloud app

Login issues are another common problem when dealing with the Lorex Cloud app.

They can be caused by several reasons, such as poor network connection, forgotten username and password, or system glitches.

If you are experiencing a login failed error, below are some troubleshooting tips you can try:

• Check that you have a working internet connection – the recording device and your phone or computer (where the Lorex Cloud app is installed) needs to be connected to the internet.
• Also, check that you have entered the correct login details – you must enter the exact username and password as the one used in your camera recording device.
• Reboot your phone or PC – temporary glitches and bugs could be another reason you are having trouble logging into the Lorex Cloud app. You can fix them by rebooting your phone or computer and then trying the app again.

3. Lorex Cloud app keeps crashing

Another common issue is where the Lorex or Flir Cloud app keeps crashing on a PC or smartphone.

There are several reasons for this, one of the main ones being inadequate memory on your phone

Additionally, if using a PC, the app can also crash if your system memory is not enough to support the additional memory usage.

You can fix the issue by freeing up your phone’s storage space if the problem is memory. However, if dealing with a PC, the only solution is to upgrade the system memory or use a PC with higher RAM.

Nevertheless, another reason why the Lorex Cloud app might crash is an issue with updates.

There are two possible scenarios for this – one where the app is out of date and another one where a recent update in your PC or smartphone’s OS causes a glitch with the app.

In the first case, you can fix the crashing issue by updating your Lorex app to the latest update available.

In the second case, the only way to resolve the issue is to update your app to a version supported by your phone or computer’s operating system.

4. Lorex Cloud app is not working on iPhone or Android phones

Has your Lorex or Flir cloud failed to connect iPhone or Android phones? Many users have reported issues where the Lorex Cloud app won’t set up with their phones.

There are several possible reasons for this, the most common being network issues, wrong settings, and glitches.

First, ensure that your phone and camera’s recording device are connected to the internet. Next, you need to make sure you enter the correct settings in your app when setting up.

These settings are:

• The Device ID of your recorder – this is found on the back panel of your recorder (at the top in some models). You can enter the ID manually or scan the QR code with your phone.
• The client port – this is an important network setting that allows your app and recorder to communicate. The default port number is 3500.
• Username and password – you need to enter the username and password used in your recorder.

If you are still having issues setting up the app, your phone could be experiencing some glitches. First, close the app, restart your phone, and set it up again.

If this does not work, remove the app and install a new version.

Final words

Lorex and Flir cloud apps are excellent applications on your phone or computer.

You can remotely monitor your home, office, or other property with them if you have installed a Lorex CCTV system.

Unfortunately, the Lorex or Flir cloud app can experience some issues from time to time. However, you can fix these issues with the above troubleshooting tips and solutions.

Related Guides

• Why Lorex Home app is not working
• How to factory reset a Wyze camera(V1, V2, V3)
• INQMEGA Camera troubleshooting: the complete guide
• Wyze camera not recording events? How to fix

The post Lorex Cloud app is not working? Troubleshooting tips appeared first on AppDrum.