Fix: Samsung Notes app not working or keeps crashing

Tim Vickers

Does your Samsung Notes app keep crashing? Besides being one of the best apps to create, edit, and sync notes to different gadgets, it may stop working.

You may lose some files and drafts if the app stops working, particularly if the files are not synced to the cloud. Luckily, there are solutions to this common problem.

So, how do you fix the Samsung Notes app when it is not working or keeps crashing? Since there are many causes for this glitch, there are also many to fix the problem.

Restarting your Samsung device and clearing the caches are the simplest ways to solve the bug. However, if the problem persists, you can update the app or uninstall and reinstall it later.

Whether you have the latest Samsung phone or the previous models, here are the solutions if the Samsung notes app keeps crashing.

Option #1: Restart your device

If the Samsung Notes app disappeared from your list of apps, the simplest solution is to restart the device.

Like in other Android and iOS devices, restarting solves different glitches on the Samsung phones.

To restart a Samsung phone:

  • Press and hold the Volume down button and Side button
  • Release the buttons when you see the Power off prompt
  • Select the Restart option
  • Confirm your choice by tapping the Restart option again

Once you restart your device, the glitch will disappear. However, if the Samsung Notes app keeps crashing after restarting the device, you need to clear the cache.

Option #2: Clear the cache on your Samsung phone

While cache files make it easier to retrieve files and notes, they may be the reason why Samsung Notes has stopped working.

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To clean the cache files:

  • Click the Settings icon on your Samsung phone.
  • Go to the Apps option.
  • Scroll down to the Samsung Notes app
  • Tap the Storage option
  • On the bottom right, select Clear cache.

Clearing the cache may log you out of the app. Therefore, you should backup all the notes and drafts before clearing the cache.

Option #3: Update Samsung Notes

Samsung Notes
Image: Samsung

Besides accessing additional features, updating the app is an alternative way to fix glitches. To update the app:

  • Tap the Google Play Store.
  • Go to the My apps & games menu.
  • Scroll down to the Update section
  • Search the Samsung Notes app
  • If there is an update, click the Update option
  • Once the update is complete, restart your phone

You can now use the app without the glitches. However, if the Samsung Notes is not working after the update, you need to uninstall and reinstall the app.

The process may take more time, unlike other options.

Option #4: Uninstall and reinstall the app

If updating the app and restarting the phone does not solve the problem, uninstall the app. Depending on your Android version, there are different ways to delete the Samsung Notes app.

However, the simplest way to uninstall the app involves two steps.

  • Long press the app
  • Click OK to uninstall

Once you have uninstalled the app, you can download it from Google Play. To download Samsung Notes:

  • Go to Google Play
  • On the search bar, type Samsung Notes. It should lead you to this page.
  • Click Install
  • Put your Samsung account details
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If I uninstall Samsung Notes will I lose everything? If you sync your notes to the cloud, you will not lose the notes if you uninstall the app.

Once you install the app again, you will get all your saved drafts and documents when you sign in to your Samsung account.

So, you should not uninstall the app if you have not synced the notes.

Option #5: Contact Samsung Support

In some unique cases, the app may continue crashing, even after all the steps above.

Fortunately, Samsung has a department to handle such unique cases. Contact Samsung Support for more guidance. Emailing the company’s support team is the fastest way to get help.

While the Samsung Notes app is one of the best note-taking apps on Android, it may crash or disappear. The good thing is that the bug is common and solvable using the above options.

The golden rule when using the app is to back up the notes on the cloud to avoid losing them in case of a glitch.

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