Fix: Samsung apps keep closing or crashing

Lillie Spikes

In this technological age, smartphones are one of the most treasured possessions.

It can be pretty frustrating when you are using your favorite apps one moment, and the next, the apps keep crashing on your Samsung phone. Sometimes, the apps close immediately after opening, leading you back to your home screen.

This can be a sign of an underlying issue that you can most definitely fix on your own.

The problem occurs due to a wide range of factors, from device age, the stability of your internet connection, lack of Storage on your device, and so many more.

This article will teach you how to quickly fix the issue so you can be back to using your favorite apps on your smartphone in no time.

These are some of the problems your Samsung phone might be experiencing and how to solve them quickly:

1. Outdated device or app software

Most cases where Android apps keep closing unexpectedly result from outdated software.

For your smartphone and its apps to keep running smoothly, always ensure that your device’s software and related apps are up to date with the latest software.

Samsung phone

This issue has a pretty quick and easy fix and can be done in a matter of a few minutes by following these simple steps:

  1. Open Settings, and click on Software Update
  2. Tap Download and install
  3. Follow the instructions on your screen

Once complete, your smartphone will restart and be ready for use. To avoid experiencing a repeat of this issue, turn on automatic updates in the Settings, or remember to go back and check for new updates every once in a while.

If the apps on your Samsung phone still keep crashing even after updating, there are still a few more measures you can take.

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2. Optimize your internet connection

An internet connection that is slow or unstable can be a leading cause for apps that keep crashing.

Optimizing your internet connection is an easy fix for this problem and can be done by following these easy steps:

  1. Switch off your Wi-Fi router or mobile data for a few minutes
  2. Please turn off your smartphone for a few minutes and turn it on again
  3. Switch back on your Wi-Fi router or mobile data

We have provided a detailed troubleshooting procedure should you get the “failed to obtain IP address” error in some instances. You should be able to fix the error using those tips.

However, if the problem persists, try connecting to a different network provider. If that still does not work, try any of the following solutions.

3. Clear the app’s cache and data

This process wipes off any excess and unused data stored in your device that takes up helpful space and can be done quickly and easily.

  1. Open Settings and click on Apps.
  2. You will be provided with a list of all the apps on your smartphone. Select the app you are trying to fix.
  3. Click on Storage, then ‘Clear data’ or ‘clear cache,’ then OK to carry out the command.

Once the process is complete, open the app from your home screen. It should now be working properly.

This procedure has proven to be more helpful when apps such as email and Samsung Notes crash. It should also work for many other native Samsung apps.

4. Free up space on your device

Running low on storage space on your Samsung smartphone is one of the most common issues because of how many files we save and apps we download.

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However, if you are the proud owner of a device from the S and A Series, you probably also have tons of photos and videos taken with that spectacular camera.

Unfortunately, all these take up loads of space in the phone’s internal memory. Clearing these apps’ files and data frees up space and allows apps to run smoothly.

To clear device space, follow these simple steps:

  1. Open Settings, then click on Apps
  2. Tap on the three vertical dots at the top right corner of the screen. More options should pop up.
  3. Tap on ‘Sort by size.’

Now you can see which apps are taking up the most space and get rid of the ones you no longer need or could do without. One way to tell apps you don’t use is to check Samsung’s Auto Disabled feature, which pauses apps that you rarely use.

Samsung Apps List
Image: AppDrum

Open your files and gallery, select the items you no longer need or have backed up elsewhere and delete them to free up more space.

5. Reinstall the app

Downloading an app from the wrong location or downloading a troubled app can cause a problem whereby apps keep crashing.

To resolve this, open the app store, search for the app and click uninstall, then wait a few minutes before reinstalling it. Alternatively, follow this three-step method:

  1. Launch Settings and click on ‘Apps.’
  2. Select the app you are trying to resolve from the dropdown list of apps on the device, and then click on ‘Uninstall.’
  3. Wait a few minutes, and then open the Google Play Store, where you can search for the app and click on ‘Install.’
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Make sure you are downloading your apps from the Google Play Store. Otherwise, you might end up downloading problematic apps or viruses disguised as apps onto your smartphone, which becomes a whole new issue you must deal with.

6. Factory reset your device

Use this method if and only if you have tried all the other solutions to no avail.

This is because once you factory reset your phone, all the data, downloaded apps, and settings are erased, becoming brand new, as the name suggests.

If you must factory reset your phone, ensure that all your important data is backed up on a hard drive or an online cloud, so you can still access them afterward.

It is an easy process:

  1. Go to Settings
  2. Scroll down until you see the ‘General management’ section
  3. Tap ‘Reset’
  4. Tap ‘Factory data reset.’

Your device will then display the Android icon, signaling that the data reset process is underway. After it is complete, the phone will switch off and turn back on.

Now, your phone is like new, and you will need to set it up again, sign in to your accounts, and download the apps you had.

Note that for different generations of the Samsung Galaxy smartphone series, the layout of the settings may vary, but the steps to follow are all the same across the board.

The methods mentioned above should help you fix the issue where apps keep crashing on your Samsung phone.

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