Why Shein checkout is not working or button is missing

It can be a frustrating experience for customers when the Shein checkout is not working, or the button is missing. Several reasons can explain why this issue might occur.

For example, the checkout issue can occur because of a server issue. The checkout button might also be missing because your browser or app has an issue.

Here are more reasons why the checkout button is missing or not working on Shein and how to fix it.

1. Insufficient balance

Insufficient balance is another common reason you might experience problems with checkout Shein.

To resolve this issue, ensure that you have enough funds in your bank account or credit available on your card for the purchase.

2. Incorrect information

Double-check the information you entered during checkout to ensure you made no errors or mistakes. Correct any errors and try the checkout process again if you notice any.

Also, check if the payment was duplicated. You may have placed the same order twice. You can check this by accessing the order list to see if you have two identical paid orders.

If you have made two payments, cancel one of the orders. You will receive the money back through the same system you used to pay for it.

3. Inactive or unavailable card

If your card is inactive or unavailable for online or foreign currency purchases, it might cause issues during checkout. Your card could be unavailable if your provider has disabled it from buying online or it has already passed the enabling time.

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Ensure your card is valid when using it for checkout.
Ensure your card is valid when using it for checkout. Image: Pexels.com/@Negative Space

Therefore, ensure your card is active and you can use it for international or online transactions. Also, if the checkout button is missing on Shein, try an alternative payment method. Shein accepts various payment methods, so you can use one to complete your purchase.

4. Browser or device issues

If Shein checkout is not working, the issue might be with your browser or device. For example, you will encounter many errors with the Shein app if you use an outdated version. Also, if your device cannot support a new version of the Shein app, expect errors and other problems.

You can fix an issue with the Shein app by doing the following:

  • Restart your device and try again.
  • Restart the Shein app and try again.
  • Update the Shein app to the latest version. You can do this by going to the Google Play Store or App Store.
  • Clear app cache and storage data from the Shein app.
  • Uninstall and reinstall the Shein app and try again.
  • Update device software or update to a new device if the Shein app is incompatible.

Also, if your computer browser is outdated, you will experience problems with the Shein website. In other cases, outdated cookies and browser cache can cause errors when checking out on the Shein website.

You can try different things to fix this issue. For example, try restarting your computer, clearing your browser cookies and cache, disabling extensions, and updating your browser to the latest version.

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Also, use a different browser to see if you can access the checkout feature on Shein.

5. Server issues

You may be getting errors while checking out on Shein because the server might be experiencing downtime or other technical issues.

Try checking the server status by visiting websites like Downdetector to see if there are any reported issues with Shein’s servers.

Alternatively, if you experience an issue with checkout on Shein as a guest, contact Shein’s customer service for further assistance. Ensure you provide the necessary documents, such as screenshots or emails, to explain your problem.

Have your say!

Have you experienced issues with the Shein checkout feature, and how did you handle it?


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