Try the following troubleshooting tips if your McDonald’s app is stuck on an old order and you can’t make new purchases.
Sometimes these problems could come from McDonald’s side, but other times the issue could be with your app or device.
1. Check your Wi-Fi and data connection
Make sure you have a good internet connection when using the McDonald’s app. Look out for signs such as:
- The app won’t refresh.
- You can’t access other pages on the app.
- McDonald’s app won’t reopen once you close it.
- The network connectivity signal isn’t showing or is low on your phone.
After checking the internet connection, close then re-open the app. If it still doesn’t work, consider:
- Disconnecting and then re-connecting the internet on your phone.
- Restarting your phone.
- Switching from mobile data to Wi-Fi or the other way around.
Open the McDonald’s app after each step to check if it works as it should.
2. Restart the McDonald’s app
A restart can fix many issues, including:
- A temporary glitch
- Frozen app screen
- A deadlock whereby an app can’t access necessary resources on your phone.
To force the app, tap the Return Home icon or just swipe the app away. Then wait for a few seconds before relaunching it.
If the problem persists, you can also restart your phone as follows;
- On your mobile device, firmly press the On/Off button
- Tap the Restart icon.
- Allow your phone to restart completely.
- Relaunch the McDonald’s app once the phone restarts.
If any temporary data is causing the app to remain stuck on an old order, it will be cleared, and the app should start functioning normally.
3. Update the McDonald’s app
Updating the app fixes compatibility issues which have been reported to cause the order in progress bug.
Update McDonald’s app as follows:
- Go to Google Play Store if using Android or App Store for iOS
- Type “McDonald’s App” in the search bar and click Search.
- If new updates are available, just tap the “Update” icon, and they will install.
You can then relaunch the app and sign in to see if the app was fixed.
4. Delete App Cache
Too much cache can cause a whole range of issues, including:
- The app will be so slow
- Some pages might freeze, and you might not be able to place an order.
- Data could be corrupted, leading to freezing and crashing.
Any of these issues could lead to the McDonald’s app is stuck on an old order error.
To clear the app cache on iOS:
- Tap and hold the app.
- Select Delete.
- Tap Delete once more.
- Wait for a few seconds, then launch the App Store.
- Search for McDonald’s app.
- Tap to install.
- Launch the app and log in with your previous details.
- Proceed to make your order.
To clear App Cache on Android and reset your McDonald’s app, follow these steps;
- Tap Settings on your device
- Scroll to Apps or Application Manager, depending on your phone.
- Select the McDonald’s app and then tap Storage.
- Tap Clear Cache and confirm.
- Relaunch the app and log in if prompted
5. Reinstall the app
If all the above options fail, consider deleting the McDonald’s app to clear out any corrupted data and fix installation problems.
- Tap and hold the McDonald’s app on your phone.
- Tap the App Info icon.
- Select Uninstall from the app menu.
- Tap Okay to confirm your decision to delete.
This will permanently delete the McDonald’s app from your device. You can then go to your Google Store or App Store and download the latest version of the McDonald’s App.
Alternatively, go to McDonald’s website for links to the apps.
How to remove a previous order from McDonald’s app
If everything else has failed, you must clear an old order from McDonald’s app before proceeding with the current one. Follow this procedure;
- Log in to your McDonald’s app and tap on the Order/Order History
- Find the order you want to clear
- You can then swipe left or tap the Delete/Remove icon next to it.
- Tap Okay to confirm your decision to delete the app.
If the above steps don’t work, you could be facing a general issue with the app. Consider checking out our comprehensive troubleshooting guide for the McDonald’s app.