Snapchat lenses are creative filters for selfies. You can use the animated feature on videos and still photos. People use them to add captions, cartoon-like emojis, and characters to their screens.
The feature is so smart that you do not have to use your camera to apply any effects on your pictures. While lenses are fun to have on the app, they can stop working. The problem with Snapchat lenses not working is that it can happen anytime.
There are possible reasons why lenses on Snapchat are not working properly on your phone. Also, there are ways of fixing it.
Why Snapchat lenses feature is not working
You are experiencing the problem because:
- You are using an outdated version of the app
- Your device’s operating system does not support the app
- You have not activated the lenses feature
- Your device memory is too low
The app may also not be working because the option you are looking for is unavailable.
How to fix the Snapchat lenses not working problem
Luckily, you can fix the problem in various ways:
Method #1: Update the app
You need to update the app on your device to be able to get snapchat lenses. Updates are available every month to fix bugs and other technical problems.
If you are using an older version, you need to update it to get the filters back. Keeping up with the latest update is essential to ensure a trouble-free experience.
Method #2: Update your device software
You may not be seeing the filters feature because you are running an old version of OS. The problem affects users using both the iOS and Android operating systems.
A simple update of the software will offer a quicker option of fixing the problem.
For an iOS device, you can update the software by going to Settings > General > Software Update. If you are using Android, go to Settings > About Phone > Software Update. Once you have the latest version, download Snapchat and try the feature again.
The feature may not work if you are using Android 4.2 or lower, iPod 5 or iPhone 4.
Method #3: Enable lenses
You need to check whether you have activated Filters. In most cases, people experience the problem because they have not enabled the option. Here is how to turn on my Snapchat lenses.
- Open Snapchat. On your camera screen, tap to open your profile
- Tap on Settings
- Tap on Additional Services and select Manage
- Toggle the Filters option ON
After toggling the filters on, go back to the camera window and try using it.
You can also fix lenses on Snapchat by checking whether the specific filters you are looking for are available. Some companies release them for promotional purposes for a short time. The brands then remove them after the period elapses. That will cause issues if you want to use an unavailable feature.
The Snapchat lenses not working problem may occur because of some technical reasons with the app, your device, or Snapchat servers. If you encounter the issue, update your OS or the application. In some cases, the feature may not work because the option you are looking for is unavailable.