Why Ticketmaster is not working: troubleshooting guide

You have purchased a ticket for a movie through Ticketmaster and logged out. However, when you log back in to access the ticket, the app won’t let you sign in.

This frustrating experience can lead to you missing the show. But that is not the only problem people experience with Ticketmaster.

For example, a user may try to buy a concert ticket, but the option to put their card information fails to load on the website or app.

So, what should you do when the Ticketmaster app is not working?

Fixing an issue with Ticketmaster will depend on what you have encountered. For example, if Ticketmaster isn’t working on Android, ensure to update the app and try again. Clearing the app cache and data also solves the issue.

If that fails, consider uninstalling and reinstalling the app. However, many other reasons can explain why Ticketmaster is not working.

Common reasons why Ticketmaster is not working

Ticketmaster may not work because of the following reasons:

  • Ticketmaster has a system-wide outage.
  • The mobile barcode is not available straightaway.
  • The ticket is not available.

Ticketmaster can also stop working if your event does not appear on mobile ticket events.

How to troubleshoot Ticketmaster when it is not working

Ticketmaster

When Ticketmaster keeps showing something went wrong or the service is not working, troubleshoot the specific issue. Consider the options below.

1. Enable cookies and graphics on your computer

If you access Ticketmaster on a computer browser, ensure to enable cookies and graphics. Blocking cookies and graphics prevents the service from specific features, including placing your seating information into your computer’s temporary memory.

As a result, Ticketmaster will not complete your booking if it cannot hold the seating information. Therefore, accept Ticketmaster cookies in your browser.

You might also want to clean up your browser to prevent any issues resulting from cache build-up.

2. Close your VPN or proxy server

A VPN or proxy server might prevent you from booking tickets on Ticketmaster. That is because the services save copies of websites on their servers instead of connecting you to Ticketmaster.

But you must book tickets on Ticketmaster by accessing its ticketing system directly. Therefore, close your VPN or proxy server and try again.

3. Enable JavaScript in your browser

Ticketmaster requires JavaScript enabled in a browser to access seating charts. If you disable JavaScript, you will have issues loading the page properly.

Here’s a video explaining how you can enable javascript on your iPhone.

4. Use a different device to access your ticket

Consider using a different device if you purchased a ticket but the QR code is not showing on Ticketmaster tickets.

For example, access your tickets through the app if you cannot see them on the desktop browser and vice versa. Alternatively, clear the browser or app cache and data and try again.

But the QR code may also fail to show if the event is not ready to access.

Generally, tickets on Ticketmaster sometimes are accessible closer to the event date. Therefore, if you access the ticket earlier before the event, the barcode will not show.

However, if you access the ticket five days before the event and do not see the code, wait longer or contact Ticketmaster for further assistance.

5. Reduce your browser refresh rate

In some cases, you may find yourself blocked from Ticketmaster. That means you cannot buy tickets from the site.

You may also encounter a 403 error message when trying to buy a ticket. The problem occurs when you refresh your browser too frequently.

It happens because the Ticketmaster system thinks you are a bot trying to get all tickets. Therefore, avoid refreshing your browser too often.

6. Check your order history

Do not re-purchase a ticket if you encounter an error when purchasing it. Instead, check your order history to determine whether the order went through.

Ideally, if you placed an order successfully, the order status will appear on the page after signing in. But if the purchase does not appear in your order history, consider purchasing it again.

Ticketmaster

7. Update your device OS

When you can’t install Ticketmaster on your device, the issue could be your device’s operating system. Therefore, update your device and try again.

Alternatively, download the Ticketmaster app from the App Store or Google Play Store. If that does not work, restart your phone and try again.

8. Clear app data and cache

If you open the Ticketmaster app and see a white screen, consider closing the app and trying again. You can also restart your device and open the app. However, a corrupted file could be preventing it from opening.

Therefore, clear app data and cache. For iOS:

  • Go to Settings.
  • Scroll down and select the Ticketmaster app.
  • Delete the cache by tapping on the Clear app cache on the next launch.

For Android:

  • Open Settings.
  • Select Apps.
  • Select the Ticketmaster app.
  • Tap on Storage.
  • Tap on Clear Cache and Clear Storage.

Open the app and try again.

How to dispute a Ticketmaster charge

All sales on the Ticketmaster portal are final. However, you can dispute a Ticketmaster charge under specific circumstances.

Generally, once an event organizer approves your refund, you will see a Request a Refund link in your Ticketmaster account. Once you submit the request, the platform will process your refund to the payment method you used to buy the ticket.

You don’t have to dispute a charge if an organizer cancels an event since you will receive a refund.

How to fix error messages when purchasing tickets

You may receive different error messages when purchasing tickets on Ticketmaster. For example, you will notice that the transaction is no longer active, your connection timed out, or Ticketmaster could not fulfil your request. Also, you may encounter this is not your ticket error when purchasing a ticket.

You can solve some of these issues by doing the following:

  • First, check your internet connection and try again.
  • Ensure to purchase tickets within five minutes once Ticketmaster shows you the available seats.
  • Resubmit your ticket request and try again.
  • Decrease the number of seats you selected.

Try a different seating area or look for the best available seats in another section.

Final thoughts

You can do different things to solve a problem with Ticketmaster when the service is not working. For example, close your VPN or proxy server if the platform prevents you from purchasing tickets. If you cannot install the Ticketmaster app, consider updating your device’s OS.

Also, if the QR code is not showing on Ticketmaster tickets, consider waiting until 48 hours before the event begins. Finally, try purchasing tickets within five minutes after Ticketmaster shows you the available seats.

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