Honeywell Home app not working? Here’s the fix

Tim Vickers

The Honeywell Home app is the best way to control and monitor Honeywell cameras and thermostats. While it is the ideal option to control accessories remotely, the app may freeze or stop working.

When this happens, it may be hard to monitor temperature or receive a notification when, for example, your child needs something.

So, what do you do if the Honeywell Home app is not working? Whether you are on iOS or Android, the first thing is to restart the device.

If the Honeywell Home app is stuck on the loading screen, you can disconnect the Wi-Fi and turn it on after a minute. However, if the problem persists, you can delete then download and reinstall the app.

How do I connect my Honeywell thermostat to the app?

First, download the Honeywell app for either iOS or Android, depending on your device. Connect both your phone and thermostat to the same Wi-Fi. Launch your app and click add devices.

When creating a connection, the thermostat should be mounted on the wall and not display temperatures. Complete the process by following on-screen guidelines.

How to Troubleshoot the Honeywell Home app

If the Honeywell Home app is not working or connecting to the thermostat, follow these troubleshooting steps:

Option #1: Restart your device

Like other apps, the Honeywell Home app uses cache files to improve your experience. Cache buildup may be the cause of glitches, even with stable internet.

However, restarting your mobile device debugs your app.

To restart your iOS device:

  • Press and hold side and volume
  • Stop when power off slider appears
  • Drag the slider to switch it off
  • Wait for 30-40 seconds before turning it on

If you are on Android, restart your device by:

  • Press and hold both the volume down and side buttons
  • Release the buttons when the “Power off” prompt appears
  • Click the ‘Restart’ option
  • Confirm your decision by tapping the ‘Restart’ option again

In most cases, restarting the phone is all you need. However, if the Honeywell Home app is not working on iPhone or Android after restarting the device, check the connection.

Option #2: Check your connection

Since the app connects with the cameras and thermostat wirelessly, a faulty connection may be the reason why it is stuck on the loading page.

To check whether the issue is the connection:

  • Disconnect the device from the Wi-Fi connection
  • Switch the Wi-Fi on after some two minutes
  • Try loading the app

The Honeywell Home app will work after the three steps. If the issue was not connection-related, update the app.

Option #3: Update the Honeywell Home App

Updating the Honeywell Home app solves the normal bugs. It is also a perfect way to get new connection features.

To update the app on Android:

  • Tap the Google Play Store app
  • Go to the menu and select “My apps & games.”
  • Go to the Honeywell Home app.
  • Select ‘Update’ if there is an update

For iPhone and iPad, update the app by:

  • Go to the App Store
  • Click your profile icon
  • Scroll down to the pending updates
  • Select ‘Update’ on the Honeywell Home app

If the Honeywell Home app won’t open after updating it, delete it and then download it again. Deleting, as opposed to updating, removes all the apps’ files.

Option #4: Update the device’s firmware

Outdated firmware can affect the app’s performance, especially considering how often Honeywell updates its app.

To update iOS:

  • Go to your iOS device settings
  • Scroll to General
  • Click “Software Update

If you are on Android:

  • Open Settings
  • Go to “About Phone.”
  • Click “Check for Updates.”
  • Tap ‘Update.’

Option #5: Contact the Honeywell Home app support

In some special cases, the glitch may be from the Honeywell Home App’s side. You can chat with the company’s representative through different platforms.

For example, the company takes minutes to respond to questions posted on their Twitter account. You can also submit your concern through the company’s email option.

If you prefer voice calls, you can contact the company through 001 (480) 353-3020 (for international customers). However, for USA users, contact Honeywell Home app representative through 1 (877) 841-2840.


If the Honeywell Home app is not working, the above troubleshooting options will work. However, if all the above steps do not yield results, contact the Honeywell Home app support for more guidance.

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