NJ Transit app is not working: Troubleshooting tips

In recent times, many users have been airing their complaints about the NJ Transit app.

The most common issues were failure to log into their accounts and a malfunction that prevents them from viewing monthly passes or buying a transit bus ticket. A server connection timeout error is also common when using the app.

If the NJ Transit app is not working because the app has a system-wide outage, you will have to wait until the company fixes the issue. But these are not the only options. Other reasons include:

  • The application is outdated.
  • The app has accumulated a lot of cache files.
  • Your internet connection is unstable.
  • Your login sessions have expired.
  • The app is not compatible with your device.

Ideally, determine why the mobile app is not working to find a way to fix it.

How to fix the NJ Transit app that is not working

If the NJ Transit app is not working, you can try fixing it using the following methods:

1. Restart the app

Restarting the app is the simplest fix to try. It clears any memory issues and allows you to start afresh.

Therefore, close it, wait a few seconds, and then open it. Also, restart your device and then open the app.

2. Check your internet connection

When you receive a server connection timeout error while using the NJ Transit app, it means your internet connection is wanting, or the app has a system-wide issue.

Therefore, check your internet connection and try again. You can connect via Wi-Fi if you use mobile data and vice versa.

Alternatively, you can refresh your connection on mobile by turning Airplane Mode on and off. But if the app has a system-wide issue, wait until the company fixes it.

Wi-Fi connection
Image: FreePik

3. Clear app cache and data

Consider clearing the app cache and data if the NJ Transit app is crashing, freezing, or not opening.

Although the cached files ensure the app works quickly and easily, a bug in the data can cause errors in the app.

For iOS:

  • Go to Settings.
  • Scroll down and select the NJ Transit app.
  • Delete the cache by tapping on the Clear app cache on the next launch.

You can also clear the cache from the NJ Transit app for Android by doing the following:

  • Open Settings.
  • Select Apps.
  • Find and select the NJ Transit app.
  • Tap on Storage.
  • Tap on Clear Cache and Clear Data.

After clearing the data, open the app and try again.

4. Uninstall and reinstall the app

Uninstalling the app will delete all its data on your device. It will also help you download the latest app with bug fixes, new features, and security parameters.

For Android:

  • Open the Google Play Store.
  • Tap on your Profile icon.
  • Tap on Manage apps & devices.
  • Tap on the NJ Transit app.
  • Tap on Uninstall.

While still on the Google Play Store, select the NJ Transit app to reinstall.

For iOS:

  • Touch and hold the NJ Transit app.
  • Tap Remove App.
  • Tap Delete App.
  • Tap Delete to confirm.

Open the App Store, download the NJ Transit app, and install it.

5. Contact NJ Transit

NJ Customer Service details

If you have tried everything to fix the issue, consider contacting NJ Transit to give you a solution, especially if you cannot buy NJ Transit tickets online.

You can use the following information to contact the company.

  • Twitter – @NJTRANSIT
  • Submit feedback through an online form.
  • Call (973)275-5555. The operator assistance time is between 8:30 AM – 5:00 PM daily.

You can also call (973)491-8810 to get assistance on any technical issues you have or inquire more about why the NJ Transit site is down.

How to fix NJ Transit app login problems

If you use the app and you have login problems, here is the best step to follow:

  • Open your web browser and go to the Forgot Password page on the NJ Transit website.
  • Input your email address in the field provided. The email should be the same one you used to register an account.
  • Submit the information.

NJ Transit will send you a new ID and password that you can use to log in to the app and buy a Transit bus ticket.


Many people have experienced an issue with the NJ Transit app claiming that NJ Transit is unreliable. If the app is not working, you can try different things to fix it.

For example, check your internet connection, restart the app or device, clear the app cache and data, or uninstall and reinstall it. But if different fixes do not work, contact NJ Transit for further assistance.

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