Truist app isn’t working: Troubleshooting guide

People who use the Truist app have encountered several issues with the application. For example, some users cannot log in and access their accounts.

Whenever they log in, the app sends them to SunTrust despite changing their passwords several times. Also, others cannot close the app on their devices or capture a picture for mobile deposits, and the app crashes frequently.

So, why is the Truist app not working, and how can you fix it?

Your Truist app should work fine if you download it from iOS or Android stores. But if it crashes, the issue could be corrupted cached files or data.

Also, the app can stop working if you have not downloaded the latest update. Since it is a mobile banking application, Truist releases updates constantly to add more security and other features.

However, other reasons can explain why the app is not working on your device.

Why Truist app is not working

Truist app

If the Truist app is not working on your phone, some of the factors that might have caused it may include the following:

  • First, your device is not compatible with the app.
  • A corrupted app data is preventing the app from working.
  • Third, your internet connection is unstable.
  • Finally, your phone’s memory is small.

A system-wide outage can also cause the app to stop working, thus preventing you from accessing digital banking.

How to fix the Truist app when it is not working

You can try fixing some issues with the Truist app by doing the following:

1. Restart the app and device

Restarting the app means closing it and opening it again. If it does not work, restart your device by powering it off and back on.

The option may seem simple, but it can help clear minor glitches from the app’s cache. Also, the fix is helpful if the app freezes or crashes.

2. Check device compatibility

The latest Truist bank app will only work with specific devices and operating systems. Therefore, if you have an apple device, ensure it runs on iOS 13 and later. Also, the app will only work on Android, running OS 8 or later.

If your mobile device has an older OS, consider upgrading to a compatible version or accessing your account through a web browser and visit,, or

3. Update the app

Truist releases updates to its app constantly. If you have an old application version, it will cause issues because it will still have bugs and old features.

Therefore, consider upgrading the app to fix any problems it has. For Android users:

  • Open the Google Play Store app.
  • Tap on your profile icon.
  • Tap on Manage apps & device.
  • Scroll through to the list of apps to locate the Truist app.
  • If an update is available, Tap on Update.

For iOS users:

  • Open the App Store app.
  • Tap on your profile icon.
  • Scroll to locate the Truist app.
  • Tap on Update next to the app.

Allow the app to download and update before opening it.

4. Uninstall and reinstall the app

If you can’t access your Truist app, consider uninstalling and reinstalling the application. The option works well if the app keeps sending you back to SunTrust when logging in. For Android:

  • Open the Google Play Store.
  • Tap on your Profile icon.
  • Go to Manage apps & devices.
  • Tap on the Truist app.
  • Tap Uninstall.

While on the Google Play Store, select the Truist app to reinstall it.

For iOS:

  • Touch and hold the Truist app.
  • Tap Remove App.
  • Tap Delete App, and then tap Delete to confirm.

Once done, go to the App Store, download the Truist app, and install it.

How to fix Truist app login issues

Truist login image

Many users have experienced many login issues with the Truist bank app. For example, some users cannot recover their usernames, and others forget their passwords. The most affected users are those that upgraded to Truist from SunTrust.

Ideally, you can fix this issue by clicking on the app’s self-service links provided on the screen. However, you will also receive a one-time passcode.

If you get an error after entering the code, click on Verification Help. Truist will walk you through the options or send you a new code.

Also, tap on the Verification Help button if you have forgotten your password and do not have access to the delivery options for receiving the one-time passcode or if the information provided is incorrect.

The app will take you to an alternative window where you will answer some security questions to access online banking or check on Truist mobile deposit funds availability.


When your Truist app is not working, determine its cause. For example, check the Truist app availability to see whether it is compatible with your device. If the app keeps crashing or freezing, clear the app data and cache. You can also restart the app or your device and try again.

Another fix is to upgrade the app to the latest version or uninstall and reinstall it from your app. If you cannot log in, tap on the self-service links provided on the screen or the Verification Help button to recover the information.

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