Evernote is not working? 8 ways to fix it

Jason Breton

Evernote is one of the most popular notes taking, task management, organizing, and archiving apps. It allows users to create notes in the form of text, audio, video, photographs, and drawings.

Even though the app is articulately designed and easy to use, sometimes you might face some issues using it. While everyone looks to call the customer service technicians to help fix these issues, it should not always be the case.

In this troubleshooting guide, we’ve provided simple steps you can follow and correct most of the problems people face when using Evernote.

Why Evernote is not working

Your Evernote app might be having some performance issues mainly due to:

  • The offline version of the app can’t sync with the online version
  • Your Wi-Fi connection dropped while the app was updating
  • You are using an outdated version of the app
  • Evernote’s servers are offline

Here are some common Evernote performance issues and simple ways to fix them. 

Most common Evernote problems and how to fix them

Your Evernote app might not be working because of one or two of the below performance problems. With these troubleshooting tips, you should be able to fix these issues:

1: The app shows a blank screen or keeps crashing

One of the most common issues that most Evernote app users face is the app not opening correctly. With this issue, a black/ blank screen appears a few seconds after you open the app, and then it immediately crashes.

There are a few methods to troubleshoot Evernote and fix this particular issue. These methods include;

  • Close the app and relaunch it
  • Restarting your device
  • Shut down your device completely, wait a few minutes and restart it
  • Uninstalling and re-installing the app. If you are using an older version of the app, upgrade it. Otherwise, downgrade to a previous version.
making notes with evernotes
Image: Pinterest/Evernote

2. Evernote app is not loading

Like any other mobile app, several factors may cause load issues in the Evernote app.

Here is a list of the problems and what to do when Evernote is not loading correctly:

  • The server is down: Unfortunately, there isn’t much you can do in this situation other than waiting for Evernote to fix the issue.
  • Wi-Fi/ data connection not functioning correctly: Ensure your data connection is working and then rerun the app. You can test your connection by launching other apps.
  • Too many users: When too many people are using the Evernote app simultaneously, loading issues are to be expected. Wait a few minutes, and then log back in. 

3. Login issue

Sometimes you might find that your Evernote app does not allow you to log in. Here are some of the ways to fix these issues;

  • Confirm that you are entering the correct credentials. 
  • Read the error message displayed on your device and see if your account has been deactivated or banned. The information therein will tell you what to do to get your account reinstated. 
  • Check out Evernote’s social media pages to find out whether the issue is affecting other users too.
  • The server might be down, so try login in again after a few minutes. 
  • Ensure your Wi-Fi/ mobile data connection is reliable. 

4. Evernote app installation issues

Another way to fix an Evernote app not working problem is uninstalling and re-installing the app. However, sometimes you might encounter challenges when installing the app.

Here are a few ways of fixing this issue;

  • Check that your Wi-Fi/ internet connection is stable and available.
  • Ensure that your device has got enough storage capacity. If you do not have enough disk space, you won’t be able to install the app. 
  • Click on the app compatibility button and ensure that your device’s operating system supports the Evernote app version you are downloading.

5. Evernote app not updating properly

This is a problem that many Evernote app users might face, especially for those who didn’t give consent when installing. Nonetheless, there are a few easy steps to fix this issue.

They include;

  • Check your internet connection: It is impossible to update the Evernote app on your device where your internet connection is down. Ensure that it is working correctly and start the updating process again. 
  • Check your device’s storage: With insufficient storage, you won’t be able to update the app. 
evernote issues and how to fix them
Image: Pinterest/Simon McCade

6. Evernote app notifications are not working properly

Notifications are one of the most essential functions of the Evernote app. They alert or remind you of important notes. This is why it can be frustrating when this feature is not working.

Here are a few ways you can quickly fix this issue:

  • Ensure you’ve enabled notifications on your device: Go to Settings > Notifications, then toggle it to an ON position.
  • Turn notification sounds on: You may be failing to get notifications because you have turned notification sound alerts off. Ensure that it is turned on.  

7. Audio/ video loading problem

If you are encountering any audio or video issues:

  • Ensure that your device does not have any volume issues:  Use headphones to find out if the sound problem is with your device speaker or the app. If the problem is with the device, go to sound settings and adjust the volume. 
  • Check your internet connection: This is especially the case if videos aren’t loading. Fix your internet connection and try again. 

8. Evernote is not syncing

Syncing your Evernote account is highly convenient. It helps you save your notes and view them on any device you have installed Evernote on. However, sometimes this can be challenging.

Here are simple ways to fix this problem:

  • Restart your computer: If your Evernote desktop is not syncing, simply restarting your device is an easy way of fixing this problem.
  • Update to the latest version: Most issues are usually fixed with product updates. Therefore, downloading a newer version of the Evernote app will help clear any sync errors you might be facing. 

If this doesn’t solve your problem, you may need to get in touch with the Evernote support team.


Evernote is one of the most convenient note organizing apps available today. While you may encounter issues when using the app, not all of them require a professional to help.

With this guide, you should be able to fix some of these hope this problems on your own.

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