The DJI GO 4 app for Android and iOS offers a live video transmission feed from your drone to your phone. But people who use the DJI GO 4 app to control their drones have experienced different issues with the application.
For example, the app does not open after launching, or it crashes unexpectedly. That can be annoying because it prevents you from controlling the drone. So, why is the DJI GO 4 app not working, and how can you fix it?
You can try different things to fix the DJI GO 4 app failure. For example, you can check your app compatibility to ensure your device supports the app. Also, consider uninstalling and reinstalling the app and try anew.
Alternatively, check the available storage space if the DJI GO 4 app crashes on Android. Therefore, determine why the app is not working to find a solution.
Why DJI GO 4 app is not working
The DJI Go 4 app isn’t working on Android or iOS because of the following reasons:
- First, the app is not compatible with your device.
- The app is out-of-date.
- The app has a system-wide issue.
The app can also stop working if you do not have enough storage space on your device.
How to fix DJI GO 4 app when it is not working
If your DJI GO 4 app is not working, here are some fixes to consider.
1. Check device compatibility
The DJI GO 4 app can stop working because of compatibility issues. Generally, the app is compatible with the following devices:
The app requires Android version 5.0 and above. Although it may work on version 4, it will cause many errors, including crashing and not opening. Also, ensure to update to the latest DJI GO 4 version for Android devices.
Finally, understand that although your device may run the latest Android version, it still falls under unsupported devices for the DJI GO 4. Therefore, check the list of supported Android devices first.
The DJI GO 4 app requires iOS version 10.0 and above. Compatible iOS devices are iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPad Pro, iPad, iPad Air 2, and iPad mini 4. Also, ensure you use the latest DJI GO 4 app, version 4.3.46, for iOS devices.
You can only use the DJI GO 4 app to control specific drones, including the Mavic Series, Spark, and Phantom 4.
2. Uninstall and reinstall the app
You can uninstall and reinstall the DJI GO 4 app from your device. The option will delete all app data and settings, causing it to stop working.
How to uninstall DJI GO 4 app on Android
If you have an Android device:
- Go to Settings.
- Select Apps or Apps and Notifications, or App Manager.
- Scroll through the list to find DJI GO 4.
- Tap on Uninstall.
- After uninstalling, go to the DJI GO 4 official site and download the app for your Android device.
- Install the app and open it.
For iOS devices:
- Locate the DJI GO 4 app from your home screen.
- Touch and hold it until it jiggles.
- Select the Remove icon in the upper-left corner of the app.
- Select Delete to confirm.
- Tap on Done.
Once done, go to the official website to download it for your iOS and install the app.
3. Force stop the app
If the DJI GO 4 app keeps crashing on Android, force stop it and try again.
- Open Settings.
- Choose Apps.
- Select the DJI GO 4 app.
- Tap on Force Stop.
If the option does not work, consider restarting your device. Restarting your device will free up some memory and allow the app to start. You can restart your iOS or Android phone and try again.
4. Update the app
An app update is crucial because it fixes all bugs with the previous app and adds new features that may not be compatible with your current device.
The fastest way of updating the app is to uninstall it from your device and download the latest version from the DJI GO site.
If you have a problem with your DJI GO 4 app and it is not working, determine the issue to find a solution. For example, if the DJI GO 4 app won’t open, your device could be incompatible with the app.
It also means the app requires a new update. Alternatively, uninstall and reinstall the app or force-stop it and try again.